Privacy Policy

We may collect personal information in a variety of ways, including, but not limited to, when you visit our website, register on the website, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our website.

You may be asked for your name, email address, mailing address and phone number. You may visit our website anonymously.

We will collect personal information from you only if you voluntarily submit such information to us. You can always refuse to supply personal information, except that it may prevent you from engaging in certain website related activities, or it may prevent us from being able to contact you.

We may collect non-personal information about you whenever you interact with our website. Non-personal information may include your browser name, your type of computer and technical information about your means of connection to our website, such as your operating system and your internet service provider and other similar information.

Our website may use cookies to enhance your experience. Your web browser places cookies on its hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of our website may not function properly.

Smile Solar Energy Group may use your personal information for the following purposes:

• To improve customer service — information you provide helps us respond to your requests and support your needs more efficiently.
• To personalise your experience — we may use information in the aggregate to understand how users interact with our website.
• To improve our website — we may use feedback you provide to improve our products and services.
• To run a promotion, contest, survey or other website features.
• To send you information which you have agreed to receive about topics we think will be of interest to you.
• To send emails and newsletters — we may use your email address to send information and updates pertaining to your order and to respond to enquiries, questions, and other requests. You may opt out by unsubscribing.

We do not sell, trade, or rent your personal information to others.

We may share generic aggregated demographic information not linked to any personal information regarding you with our business partners and suppliers. These businesses provide services or products to Smile Solar Energy Group and may need access to personal information in order to perform those services.

We may use third-party service providers to help us operate our business and website or administer activities on our behalf, such as sending out newsletters or surveys.

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our website.

You can access your information by making a written request to us. We will endeavour to provide you with the information you have requested, unless providing such access would infringe another person's privacy.

When you request access, we will ask you to provide some form of identification (such as a driver's licence or passport) so we can confirm your identity. In some cases, we may ask you to pay a reasonable fee to cover the cost of providing access.

If at any time you want to know what personal information we hold about you, please contact us, addressing your request to the Privacy Officer at info@smilesolar.com.au.

If you believe that any personal information we hold about you is incorrect or out of date, or if you have concerns about how we are handling your personal information, please contact us and we will try to resolve those concerns.

If you wish to have your personal information deleted, please contact us and we will take reasonable steps to delete it unless we need to retain it for legal proceedings, auditing or internal risk management reasons.

If we become aware of any ongoing concerns or problems concerning our privacy practices, we will take these situations seriously and work to address them.

If you have any further queries relating to our privacy policy, or you have a problem or complaint, please contact us, addressing your question or concern to the Privacy Officer at info@smilesolar.com.au.

We may make changes to this policy from time to time without notice. Any changes will be reflected on this page.