Complaints

If you have a concern about our products, installation, service or communication, please contact us first. Most concerns can be resolved quickly once we understand what has happened.

You can reach us through any of the following channels:

• Email us at info@smilesolar.com.au.
• Call our customer support team on 1300 301 908.
• Speak with the consultant or installer who worked on your job.

Please include your name, contact details, address and a description of the issue — this helps us look into it without delay.

• We will acknowledge your complaint.
• We will work with you to understand the issue.
• We will seek a fair resolution and keep you informed of progress.

If we are unable to resolve your concern directly, we will provide information about the appropriate external dispute-resolution or regulatory pathway where applicable, such as NSW Fair Trading or the relevant industry ombudsman.